NORVAPAY policy

Complaints Policy

Last updated: June 2026

How to complain

Submit concerns through the in-app Support page. Include your account email and a description of the issue.

Our response

We acknowledge complaints promptly and aim to resolve them in a timely, fair manner. Escalations are reviewed by senior staff.

NORVAPAY is a financial technology platform operated by Farida Investment LLC. NORVAPAY is not a bank and does not provide FDIC-insured banking services.